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REAL
The REAL Assurance Scheme was set up by the Renewable Energy Association and aims to guarantee a high quality experience for consumers wishing to buy or lease small generation units for their home, for a community building or for a small business. REAL membership is a sign that the supplier has agreed to abide by the high standards as set out in the REAL Consumer Code.
REAL Assurance Scheme members are firms selling or leasing small scale renewable or low carbon heat or power generation unit who have agreed to comply with the REAL Assurance Scheme Consumer Code. This Code is backed by the Office of Fair Trading.
It is a mandatory requirement of the Microgeneration Certification Scheme that all Installers are a member of a consumer code ie. REAL
What is the REAL Scheme?
As members of the REAL Assurance Scheme, firms agree to abide by the REAL Assurance Scheme Consumer Code. It covers all the factors that contribute to a high standard of consumer service, before, during and after a contract is agreed.
These include:
- clear information on the systems planned and their performance
- acceptable sales and marketing techniques
- arrangements for installing and connecting the system
- the selection and quality of goods supplied
- details of the conditions of business that apply
- the standard of any installation and other on-site work
- guarantees, and any maintenance and after-sales services needed
- what action will be taken to deal with any problems, and
- arrangements for monitoring and continuously improving the Code.
For further information see http://www.realassurance.org.uk/ or call the Easy MCS team on 0800 882 4308 to discuss your MCS Accreditation Application and ensuring compliance with REAL.
